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Kelexia · Delivery Information
Shipping Policy
We work hard to get your order to you as quickly and safely as possible.
Limited Time Offer
🆕 Free Shipping to the USA & UK — For a Limited Time Only!
No minimum order required · Available on standard delivery
Delivery Options & Rates
🇺🇸 United States
| Delivery Type | Estimated Time | Cost |
|---|---|---|
| Standard Shipping | 5 – 10 business days | FREE |
| Fast Delivery | 2 – 4 business days | $9.99 |
| Heavy Item Surcharge (over 50 lbs) | Applied at checkout | $9.99 |
🇬🇧 United Kingdom
| Delivery Type | Estimated Time | Cost |
|---|---|---|
| Standard Shipping | 5 – 10 business days | FREE |
| Fast Delivery | 2 – 4 business days | £9.99 |
| Heavy Item Surcharge (over 50 lbs) | Applied at checkout | £9.99 |
Order Processing
Orders are processed within 1 – 2 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has been dispatched. Please note that processing times may be slightly longer during peak periods or sale events.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number. You can use this to monitor your delivery status. Please allow up to 24 hours for tracking information to become active.
Heavy Item Surcharge
Orders containing items that weigh over 50 lbs (approx. 22.7 kg) will incur an additional handling surcharge of $9.99 / £9.99. This will be clearly displayed at checkout before you complete your purchase.
Delays & Lost Parcels
While we do our best to ensure timely delivery, occasional delays may occur due to customs, weather, or carrier issues beyond our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate promptly.
Incorrect Address
Please ensure your delivery address is correct at checkout. Kelexia cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at contact@kelexia.com and we will do our best to help.
Kelexia · United Kingdom · Fast & Reliable Delivery